We do not offer exchanges/refunds unless one of the following applies;
- The wrong product is delivered.
- The wrong color is delivered.
Email us at chictherapy@outlook.com to request an exchange. Pickup and delivery charges will apply and will be communicated at the time of processing the request.
Damages & Warranty Policy
- Shipping Damage Replacement
- If your product is damaged during shipping, we offer free replacement within 7 days of delivery.
- The product must be unused and in its original packaging.
- To initiate a replacement, email us at chictherapy@outlook.com with images and an unboxing video.
- 1-Year Warranty on Gold-Plating & Manufacturing Defects
- We provide a 1-year warranty covering gold-plating and manufacturing defects.
- Accidental damage is not covered under this warranty.
- To file a warranty claim, email us at chictherapy@outlook.com to arrange an assessment and pickup.
- Accidental Damage & Out-of-Warranty Repairs
- If a product is damaged due to accidental reasons or is outside the warranty period, repair charges will apply.
- Contact us for a repair cost estimate at chictherapy@outlook.com.
Refund Policy
We do not offer refunds except in the following cases:
- Incorrect Delivery Address: If an order fails to deliver due to an incorrect address provided by the customer, no refunds will be issued.
- Used or Damaged Product Returns: We do not issue refunds for products returned in a used or damaged condition.
- Handcrafted Product Variations: Since all our products are handmade, slight variations in color and design do not qualify for refunds.
Contact Us
For any further questions or to request a return/exchange, please contact us:
Chic Therapy
GST No. 27AVIPM9862F1Z2
Official Address: 7 Saraswati Mansion, 4th Road - Santa Cruz East, Mumbai 400055
Map Location: Google Maps
Email: chictherapy@outlook.com
Phone: 9167773720
By purchasing from Chic Therapy, you agree to the terms outlined in this Return, Exchange, and Refund Policy.