We do not offer exchanges/refunds unless one of the following applies;

• The wrong product is delivered.
• The wrong color is delivered.

Email us at chictherapy@outlook.com to request an exchange. Pickup and delivery charges will apply and will be communicated at the time of processing the request.

Damages & Warranty Policy

1. Shipping Damage Replacement
• If your product is damaged during shipping, we offer free replacement within 7 days of delivery.
• The product must be unused and in its original packaging.
• To initiate a replacement, email us at chictherapy@outlook.com with images and an unboxing video.
2. 1-Year Warranty on Gold-Plating & Manufacturing Defects
• We provide a 1-year warranty covering gold-plating and manufacturing defects.
• Accidental damage is not covered under this warranty.
• To file a warranty claim, email us at chictherapy@outlook.com to arrange an assessment and pickup.
3. Accidental Damage & Out-of-Warranty Repairs
• If a product is damaged due to accidental reasons or is outside the warranty period, repair charges will apply.
• Contact us for a repair cost estimate at chictherapy@outlook.com.

Refund Policy

We do not offer refunds except in the following cases:

1. Incorrect Delivery Address: If an order fails to deliver due to an incorrect address provided by the customer, no refunds will be issued.
2. Used or Damaged Product Returns: We do not issue refunds for products returned in a used or damaged condition.
3. Handcrafted Product Variations: Since all our products are handmade, slight variations in color and design do not qualify for refunds.

Contact Us

For any further questions or to request a return/exchange, please contact us:

Chic Therapy
GST No. 27AVIPM9862F1Z2
Official Address: 7 Saraswati Mansion, 4th Road - Santa Cruz East, Mumbai 400055
Map Location: Google Maps
Email: chictherapy@outlook.com
Phone: 9167773720

By purchasing from Chic Therapy, you agree to the terms outlined in this Return, Exchange, and Refund Policy.