Privacy Policy

PRIVACY POLICY

Effective Date: 20th March, 2025

This Privacy Policy outlines how Chic Therapy ("We," "Us," "Our," "Company") collects, uses, processes, discloses, and protects your personal information when you visit our Shopify store (the "Website"). By accessing or using our Website, you consent to the terms outlined in this Privacy Policy.

1. Legal Compliance This Privacy Policy is an electronic record in the form of an electronic contract under the Information Technology Act, 2000, including applicable rules and regulations. There is no need for a physical, electronic, or digital signature.

2. Information We Collect We collect the following types of personal information:

  • Name
  • Email address
  • User account login ID and password
  • Mobile and landline phone numbers
  • Gender
  • Date of birth
  • Shipping and billing addresses
  • Order history
  • IP address, device type, and browsing data

We do not store sensitive financial information such as credit card, debit card, or net banking details. Payment processing is handled by secure third-party payment gateways.

3. How We Use Your Information We use the collected information for purposes such as:

  • Processing and fulfilling orders
  • Enhancing user experience and personalizing interactions
  • Providing customer support
  • Sending order updates and promotional offers
  • Complying with legal and regulatory requirements

4. Retention of Information We retain your personal information as long as necessary for business or legal purposes. If you wish to request data deletion, you may email us at chictherapy@outlook.com with the subject line: "Customer ID – Delete my personal data – Urgent Request." We will process such requests within fifteen (15) business days.

5. Third-Party Information Sharing We may share your data with third parties, such as:

  • Service providers (e.g., payment processors, logistics partners)
  • Business affiliates for promotional activities (only with consent)
  • Legal authorities if required by law

We ensure appropriate contractual safeguards are in place to protect your data when shared with third parties.

6. Data Security Measures We take all reasonable precautions to protect your data from unauthorized access, alteration, or loss. Measures include:

  • Secure Socket Layer (SSL) encryption
  • Access control mechanisms
  • Regular security audits

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Transfer of Information in Business Transactions In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will ensure your personal data remains protected under this Privacy Policy.

8. Communications & Preferences We may send transactional and promotional emails. You can opt-out of promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly.

9. Your Rights & Choices

  • Access: You may request details of your personal data held by us.
  • Correction: You may update or modify inaccurate data.
  • Deletion: You may request the removal of your personal data.
  • Objection: You may opt-out of direct marketing communications.

To exercise these rights, contact us at chictherapy@outlook.com.

10. Changes to Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our Website, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Information For any questions regarding this Privacy Policy, please contact:

Chic Therapy
GST No. 27AVIPM9862F1Z2
Official Address: 7 Saraswati Mansion, 4th Road - Santa Cruz East, Mumbai 400055
Map Location: Google Maps
Email: chictherapy@outlook.com
Phone: 9167773720

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.