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SHIPPING POLICY

Shipping Policy

Thank you for shopping with Chic Therapy. The following terms constitute our Shipping Policy:

1. Shipment Processing Time

  • Standard dispatch time is 5-7 working days from the date of order confirmation.
  • Orders received after 2:00 PM will be processed for dispatch the next business day.
  • Delivery time varies between 3-14 days, depending on the customer's location and the courier facility.
  • If there are delays due to high order volume or unforeseen circumstances, we will notify customers via email or phone.

2. Shipping Charges & Delivery Estimates

  • Shipping charges depend on the order value and will be calculated at checkout.
  • Chic Therapy reserves the right to modify shipping charges based on logistics and courier partner policies.
  • International shipping charges will vary depending on the destination.

3. COD Policy

  • COD is applicable for orders below INR 5000 with certain conditions
  • Prepaid orders above INR 3000 are eligible for free shipping within India.
  • COD charges will be applicable as per courier partner guidelines.

4. International Shipping

  • International orders are shipped via reputed courier partners
  • Pricing for international orders varies due to currency fluctuations and additional handling charges.
  • VAT, duties, and taxes are borne by the customer and will be charged separately at the time of delivery by the courier company.
  • International delivery timelines cannot be guaranteed due to customs clearance procedures.

5. Order Tracking & Shipment Confirmation

  • Customers will receive a shipment confirmation email with tracking details once the order has been dispatched.
  • Tracking details will be activated within 24 hours.

6. Damages & Issues

  • If the packaging appears tampered with or damaged, customers must refuse delivery and contact Chic Therapy immediately at chictherapy@outlook.com or +91 9167773720 with their order reference number.
  • Chic Therapy will arrange for a replacement in case of confirmed damage during shipping.