Shipping Policy

SHIPPING POLICY

Shipping Policy

Thank you for shopping with Chic Therapy. The following terms constitute our Shipping Policy:

1. Shipment Processing Time

Standard dispatch time is 5-7 working days from the date of order confirmation.
Orders received after 2:00 PM will be processed for dispatch the next business day.
Delivery time varies between 3-14 days, depending on the customer's location and the courier facility.
If there are delays due to high order volume or unforeseen circumstances, we will notify customers via email or phone.

2. Shipping Charges & Delivery Estimates

Shipping charges depend on the order value and will be calculated at checkout.
Chic Therapy reserves the right to modify shipping charges based on logistics and courier partner policies.
International shipping charges will vary depending on the destination.

3. COD Policy

COD is applicable for orders below INR 5000 with certain conditions
Prepaid orders above INR 3000 are eligible for free shipping within India.
COD charges will be applicable as per courier partner guidelines.

4. International Shipping

International orders are shipped via reputed courier partners
Pricing for international orders varies due to currency fluctuations and additional handling charges.
VAT, duties, and taxes are borne by the customer and will be charged separately at the time of delivery by the courier company.
International delivery timelines cannot be guaranteed due to customs clearance procedures.

5. Order Tracking & Shipment Confirmation

Customers will receive a shipment confirmation email with tracking details once the order has been dispatched.
Tracking details will be activated within 24 hours.

6. Damages & Issues

If the packaging appears tampered with or damaged, customers must refuse delivery and contact Chic Therapy immediately at chictherapy@outlook.com or +91 9167773720 with their order reference number.
Chic Therapy will arrange for a replacement in case of confirmed damage during shipping.